So you tried running FlexVolt Viewer on your Mac, and you got this message:
“FlexVoltViewer” is damaged and can’t be opened. You should move it to the Trash.”
Do not worry – the viewer is NOT broken! The FlexVolt Viewer app is not signed for development by Mac, so your Mac assumes it is broken. This is actually just a security setting that you can change following the steps below. If you do not feel comfortable changing your security settings, then use the Processing workaround instead!
- First, try Control-Clicking on the icon, then select Open.
- If that does not work and you get the same message, click the question mark “?”
- This will open the help center “The app has been modified or damaged”
- Click “Open the General pane of Security & Privacy preferences
- In the “General” tab, you will see a section called “Allow apps downloaded from:”
- select “Anywhere”
- If you cannot change this option, and it is faded, click the padlock in the bottom left corner “Click the lock to make changes”
- Type in your password (you need admin rights)
- Now select “Anywhere”
- You will get a warming – “Choosing “Anywhere” makes your Mac less secure. Instead, you can allow an individual application from an unknown developer by control-clicking its icon and selecting Open”
- Unfortunately, that recommendation does not work on all Macs – If you have made it to this step, you already tried it!
- Select “Allow From Anywhere”
- Now try opening the FlexVolt Viewer
- You may get a message telling you this app has been downloaded from the internet and may not be trustworthy.
- Open it anyway.
If none of this works, and you still can’t open, contact us at email@example.com with details and we will try and help!